Privacy policy
Privacy policy
Privacy Policy
Last updated: December, 3rd, 2024
At HBL Sales LLC ("HBL," "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.zumasales.com (the "Website") and interact with our services.
By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register for an account
Place an order
Subscribe to a newsletter
Submit a contact form
Participate in surveys or promotions
Contact customer support
This information may include:
Name
Email address
Mailing address
Telephone number
Payment information (processed securely through third-party payment processors)
Company name and job title
B. Automatically Collected Information
When you visit our Website, we may automatically collect information about your device and usage, including:
IP address
Browser type and version
Operating system
Referring website
Pages you view on our Website
Dates and times of your visits
We collect this information using cookies, web beacons, and similar tracking technologies. For more details, click this link to see our Cookie Policies.
C. Information from Third Parties
We may receive information about you from third-party sources, such as:
Lead enrichment tools
Analytics providers (e.g., Google Analytics, Microsoft Clarity)
Advertising networks
Public databases
Social media platforms
2. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
Customer Support: To respond to your inquiries, provide technical support, and improve customer service.
Personalization: To personalize your experience on our Website and deliver content and product offerings relevant to your interests.
Marketing Communications: To send you promotional materials, newsletters, and other communications regarding our products and services. You may opt-out at any time.
Analytics and Improvements: To analyze usage patterns and improve our Website, products, and services.
Security and Fraud Prevention: To protect our Website, prevent fraud, and enforce our terms and conditions.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. AI Tools and Automated Processing
We utilize AI tools and automated systems for:
Lead Enrichment and Data Scraping: Enhancing our customer database with additional information to better understand and serve our customers.
Behavioral Analysis: Using Microsoft Clarity and similar tools to analyze user interactions with our Website to improve usability and customer experience.
Internal Automations: Streamlining our internal processes to provide faster and more efficient services.
These tools process your information in a manner consistent with this Privacy Policy and applicable laws.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: With third-party vendors, consultants, and service providers who need access to your information to perform services on our behalf (e.g., payment processing, data analysis).
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Protection of Rights: To protect and defend our rights, property, or safety, and that of our customers or others.
5. Your Choices and Rights
A. Access and Correction
You may access, correct, or update your personal information at any time by logging into your account or contacting us at eric.chen@hbl-automation.com.
B. Opt-Out
Marketing Communications: You may opt-out of receiving marketing emails by following the unsubscribe instructions in those emails or by contacting us.
Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used.
C. Do Not Track Signals
Our Website does not respond to Do Not Track signals. However, you may disable certain tracking as described in our Cookie Policy.
D. California Residents
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
Know the categories of p
information we collect and how it is used and shared.
Request deletion of your personal information.
Opt-out of the sale of your personal information (Note: We do not sell personal information).
To exercise your rights, please contact us at fei.cui@hbl-automation.com or call us at +8613321992730
E. European Economic Area (EEA) Residents
If you are located in the EEA, you have the right to:
Access, correct, update, or request deletion of your personal information.
Object to processing of your personal information.
Request portability of your personal information.
Lodge a complaint with a data protection authority.
To exercise your rights, please contact us at fei.cui@hbl-automation.com.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing personal information online.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Third-Party Links
Our Website may contain links to third-party websites, plug-ins, and applications. We do not control these third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
9. Cookie Policy
We use cookies and similar tracking technologies to collect and use personal information about you. This helps us understand how you use our Website and improve your experience.
Types of Cookies Used:
Essential Cookies: Necessary for the operation of our Website.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
Functionality Cookies: Used to recognize you when you return to our Website.
Targeting Cookies: Record your visit to our Website, pages visited, and links followed.
For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
10. Children's Privacy
Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Policy on our Website. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
HBL Sales LLC
Email: fei.cui@hbl-automation.com
Phone: +8613321992730
Effective Date: December 3rd, 2024