We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  eric.chen@hbl-automation.com . Please note that returns will need to be sent to the following address: [No. 4588, Caoan Road, Jiading District, Shanghai]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fei.cui@hbl-automation.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fei.cui@hbl-automation.com

Refund policy

General Returns: All returns must be requested within 30 days of invoice.
Please note that this refund policy applies to parts purchases only. There are no refunds available for equipment purchases.

General Returns: All return requests must be made within 30 days of the invoice date. Returned merchandise will ONLY be accepted with an issued Return Authorization number and must be returned within 30 days of issuing that Return Authorization number. Special-Order products, electronics, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be sent to Zuma Sales LLC with freight prepaid.

All returns, except those involving a HBL Sales LLC order or product error, will be subject to a 25% restocking charge per line item.

Merchandise returned as defective will be thoroughly tested and inspected. For items verified as defective, HBL Sales LLC will, at its sole discretion, either repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise returned as defective but found to be working properly will be subject to a testing fee and the 25% restocking charge per line item.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to HBL Sales LLC, a Return Authorization Number must be obtained from our sales/customer service department.

Your request must include:

Part Number & Description
Return Reason
Order Number
For more information or assistance, please email our parts department at fei.cui@hbl-automation.com

Phone: +8613321992730